NOC Level II

Engineering & Operations · Poway, California
Department Engineering & Operations
Employment Type Full-Time
Minimum Experience Experienced
Compensation $63,000

Founded in 2007, Phone.com, is an award winning tech company, whose mission is to be the world’s most convenient self-service cloud communications platform for entrepreneurs and small companies.  Our virtual phone service delivers a complete suite of enterprise-grade, unified, communication services at an SMB price.  With offices in both San Diego, California and Newark, New Jersey, our team has built the most robust business communications platform on the planet – an always available, cloud based phone system that grows with our clients’ business.


Our Company is currently looking for a NOC Level II to work remotely. 


POSITION OVERVIEW

Reports to: Sr. Manager, NOC

Department: Network Engineering & Operations 

Status: Full-time exempt

Location: Anywhere in the United States

Travel: Limited travel between offices

Supervisory duties: No


CONTRIBUTION & PURPOSE

Our Network and Operations Team is looking for someone who can perform triage on the network systems to make sure that all services are operating optimally. If hired for this role, you’ll be part of the team that manages the uptime of the network, is responsible for traiges for existing issues and follows up on them to get resolution implemented. This position also requires to create, manage, and update various issues, events and alerts coming from the Network/Element Management Systems (NMS/EMS) and generate Root Cause Analysis (RCA) documentation. The NOC Level II position is a key contributor in the success of managing our network, services and maintaining SLAs as advertised to our customers. This is achieved by quickly resolving incidents that our NMS/EMS reports, open tickets for and by constantly monitoring the alerts generated by our tools to resolve incidents before our clients are aware.


RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • General knowledge in managing Linux Operating Systems and Networks
  • Intermediate knowledge in routers, layer 2/3 switches, and other networking and security devices
  • On an ongoing basis, analyze and review systemic issues to determine if any patterns or trends exist that other teams should be made aware of and coordinate communication with all teams that need to be informed
  • Ability to provide and maintain detailed documentation on each ticket
  • Participation in internal, cross-functional, and customer meetings may be required as needed with concise follow-ups to adhere to SLAs and RCA requirements


REQUIREMENTS

  • Ability to work on multiple priorities and/or projects simultaneously
  • Strong computer skills and the ability to effectively communicate
  • Ability to remain in contact with the internal teams through the completion of NOC tickets
  • Problem-solving abilities and ability to meet reasonable deadlines
  • Ability to build positive and collaborative relationships
  • Excellent listening and communications skills, both verbal and written
  • Strong customer relationship skills
  • Organized, detail oriented and self-motivated
  • Willingness to develop professionally
  • Ability to work with little supervision


EDUCATIONAL & PREVIOUS EXPERIENCE

  • 3+ years experience in computer network operations is preferred
  • CompTIA A+Certification is preferred 
  • Network+ Certification is preferred
  • Relevant certifications (i.e. - Cisco, SIP School, AWS, etc) is preferred
  • Previous experience with NMS/EMS platforms is preferred


WHY YOU SHOULD APPLY?

If you aspire for a career in Systems Engineering and/or Network Engineering, then this may be a very good role that may provide a stepping stone towards a career in those areas such as -

  • DEVOPS, IaaS, CLOUD & DATACENTER Engineering/Operations
  • Advance Networking and Security
  • Automation, Scripting & Quality Assurance skills


Relevant on the job training will be provided!!!

     

    We offer exceptional Benefits including:

     

    • 90% Company Paid Health Insurance for you AND your family!
    • 100% Company Paid Dental insurance
    • 100% Company Paid Vision insurance
    • Short and Long Term Disability Programs
    • 401K Retirement Plan
    • Flexible Spending Accounts (FSA) for Health, Dependent, and Transportation
    • Paid time off
    • Professional development assistance

     

    We offer Additional Perks including:

     

    • GrubHub weekly budget for home lunches
    • A rare opportunity to learn and work with leading-edge technologies in a dynamic, growing environment
    • A fun & friendly work environment, where your voice matters & you make a difference!
    • Competitive benefits package and perks
    • Outstanding paid-time-off (PTO) and paid holidays       
    • Free phone service and Phone.com swag!

    Thank You

    Your application was submitted successfully.

    • Location
      Poway, California
    • Department
      Engineering & Operations
    • Employment Type
      Full-Time
    • Minimum Experience
      Experienced
    • Compensation
      $63,000