Founded in 2007, Phone.com, is an award winning tech company, whose mission is to be the world’s most convenient self-service cloud communications platform for entrepreneurs and small companies. Our virtual phone service delivers a complete suite of enterprise-grade, unified, communication services at an SMB price. With offices in both San Diego, California and Newark, New Jersey, our team has built the most robust business communications platform on the planet – an always available, cloud based phone system that grows with our clients’ business.
Our Company is currently looking for a NOC Level II to work remotely.
Reports to: Sr. Manager, NOC
Department: Network Engineering & Operations
Status: Full-time exempt
Location: Anywhere in the United States
Travel: Limited travel between offices
Supervisory duties: No
CONTRIBUTION & PURPOSE
Our Network and Operations Team is looking for someone who can perform triage on the network systems to make sure that all services are operating optimally. If hired for this role, you’ll be part of the team that manages the uptime of the network, is responsible for traiges for existing issues and follows up on them to get resolution implemented. This position also requires to create, manage, and update various issues, events and alerts coming from the Network/Element Management Systems (NMS/EMS) and generate Root Cause Analysis (RCA) documentation. The NOC Level II position is a key contributor in the success of managing our network, services and maintaining SLAs as advertised to our customers. This is achieved by quickly resolving incidents that our NMS/EMS reports, open tickets for and by constantly monitoring the alerts generated by our tools to resolve incidents before our clients are aware.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATIONAL & PREVIOUS EXPERIENCE
WHY YOU SHOULD APPLY?
If you aspire for a career in Systems Engineering and/or Network Engineering, then this may be a very good role that may provide a stepping stone towards a career in those areas such as -
Relevant on the job training will be provided!!!
We offer exceptional Benefits including:
We offer Additional Perks including:
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