Phone.com

Position Overview

 

Reports to: Sr. Director of IT, Quality & Engineering PMO

Department: Quality

Status: EXEMPT

Location: Remote

Travel: Limited travel between offices

Supervisory duties: N/A

 

Founded in 2007, Phone.com, is an award-winning tech company, whose mission is to be the world’s most convenient self-service cloud communications platform for entrepreneurs and small companies.  Our virtual phone service delivers a complete suite of enterprise-grade, unified, communication services at an SMB price.  With offices in both San Diego, California and Newark, New Jersey, our team has built the most robust business communications platform on the planet – an always available, cloud-based phone system that grows with our clients’ business.

 

Our Company is currently looking for a Quality Engineer, Documentation & Training for a remote position. We’re looking for someone who possesses both passion and experience for a role involving the creation of technical documentation and training for new products and features. Reporting to the Sr. Director of IT, Quality & Engineering PMO, you’ll work within Quality team where you will test new features and products while also creating technical documentation and training for the Marketing & Learning & Development group. In doing so, you will enable all internal audiences to be successful in their roles as Phone.com’s system evolves. 

 

Responsibilities

Your responsibilities will include:

 

• Work within a Quality team to create technical documentation and training for specific audiences internally (such as Marketing & Learning & Development group) on new features and products being rolled out.
• Assist the Quality team with testing to report bugs in JIRA for software development teams to address.
• Set up the means via which feedback can be collected and taken into consideration for technical documentation and training.
• Under the direction of Quality Leadership, work to continuously improve technical documentation and training taking into account feedback from other stakeholders.

• Gather and provide feedback to the Product team that either yourself notices or that others bring to your attention when you provide technical training on new products and features. This feedback may be in relation to foreseeable concerns customers could experience.  

 

Qualifications:

• Experience working for a cloud-based VoIP communications service provider
• Ability to digest technical information and create documentation that is translated into terminology for target audiences
• Experience working with a ticketing system such as JIRA
• Understanding of the nuances of working with different departments and individuals that may not all have the same level of understanding of Phone.com’s system
• High degree of attention to detail at all times
• Has excellent verbal and written communication, presentation, and listening skills

 

Bonus  Qualifications:

Prior experience with documentation and training is desirable.

Key Values 

Shares our core values to ASPIRE and acts as a role model within the organization!

 

• Authenticity: We value honesty, transparency, open expression, and a sense of humor. Diverse personalities and backgrounds make our team stronger.
• Service: We recognize and reward people who make intentional decisions to help others both inside and outside of the workplace
• Passion: Our peers are emotionally invested in our company’s success and their own personal development
• Innovation: We take calculated risks to constantly improve our products and our processes. The drive for continuous improvement is shared by everyone
• Respect: While we often disagree, we always show due regard to the feelings, wishes, rights, and traditions of others
• Empathy: Seeing the world through the eyes of others is how we create products and services that customers love

 

We offer exceptional Benefits including: 

 

• 90% Company Paid Health Insurance for you AND your family!
• 100% Company Paid Dental insurance
• 100% Company Paid Vision insurance
• Short- and Long-Term Disability Programs
• 401K Retirement Plan
• Flexible Spending Accounts (FSA) for Health, Dependent, and Transportation
• Paid time off
• Professional development assistance

 

We offer Additional Perks including:

 

• GrubHub weekly budget for home lunches
• A rare opportunity to learn and work with leading-edge technologies in a dynamic, growing environment.
• A fun & friendly work environment, where your voice matters & you make a difference!
• Competitive benefits package and perks
• Outstanding paid-time-off (PTO) and paid holidays       
• Free phone service and Phone.com swag!

 

Why Phone.com?

 

If you’d like to work for a vibrant, growing company who:

• Cares about the personal and professional well-being and growth of their employees
• Emphasizes AWESOME customer service throughout the organization, internally and externally.
• Is a staff-focused workplace, where fun & collaboration are emphasized
• And you'd like to learn about the VoIP industry ...

 

You’ll love our culture!